This Privacy Policy explains how Ay Villas(“we”, “us”, “our”) collects, uses and protects information when you visit this website or submit an availability inquiry for our villa in East Nungwi, Zanzibar, Tanzania.
Information We Collect
When you submit our booking inquiry form, we collect:
- Full name, email address and WhatsApp number
- Country of residence
- Preferred check-in and check-out dates
- Number of adults, children and additional guests
- Villa preference and any special requests
- Optional interests you indicate, such as airport transfer, spa treatments, meal arrangements or tours
If you contact us directly via WhatsApp, email or Instagram, we receive whatever information you choose to share through those channels, subject to each platform’s own privacy practices.
How We Use Your Information
We use the information you provide to:
- Respond to your availability inquiry and answer questions
- Arrange requested services such as transportation, meals, spa treatments or local experiences
- Communicate with you about an upcoming or current stay
We do not sell your personal information, and we do not use it for unrelated marketing without your consent.
Bookings Made Through Airbnb
If you complete a reservation through our official Airbnb listing, any personal and payment information you provide is collected and processed by Airbnb, in accordance with Airbnb’s own Privacy Policy and Terms of Service. This website does not collect or process Airbnb payment information.
Payment Information
This website does not currently collect card or payment details. No online payment is processed through the availability inquiry form.
Sharing With Service Providers
Where you request assistance with transportation, tours, dining or spa treatments, we may share relevant details (such as your name, dates and requirements) with trusted local staff or service providers solely to fulfil that request.
Cookies and Analytics
This website may use basic, privacy-conscious analytics tools (such as Google Analytics) to understand overall site usage and improve the guest experience. These tools may use cookies or similar technologies. You can control cookies through your browser settings.
Data Retention and Security
We retain inquiry information only for as long as needed to respond to your request and support your potential or confirmed stay, and we take reasonable measures to protect it from unauthorised access.
Your Rights
You may contact us at any time to request access to, correction of, or deletion of the personal information you have submitted to us directly.
Children
This website and its inquiry form are not directed at children, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact Us
For any questions about this Privacy Policy or your information, contact us at hello@ayvillas.com.